FAQ
Questions about Buunto, answered
Buunto is a Shopify app that lets your customers choose a delivery date, pickup date or time slot before checkout. Can't find your question? Ask our team, 24/7.
Getting started
What is Buunto?
Buunto (Buunto – Delivery Date Picker) is a Shopify app that lets your customers choose a delivery date, pickup date or time slot before checkout, on the product page, the cart page or the cart drawer. It covers local delivery, store pickup (click and collect) and shipping. You set your weekly schedule, holidays, cut-off and preparation times, and on the Advanced plan and up, how many orders each day or time slot can take. Buunto is made by Buunto Limited in London, has been on the Shopify App Store since 2021 and is Built for Shopify.
Who is Buunto for?
Buunto is for Shopify stores that hand orders over on a schedule. Bakeries and florists are its two biggest groups of merchants, followed by meal prep and grocery delivery, butchers, fishmongers and farm boxes. Multi-location brands and Shopify Plus stores use it too. More than 3,000 merchants in over 70 countries use Buunto.
How do I install Buunto?
Install Buunto from the Shopify App Store and open it from your Shopify admin. You set your delivery methods and schedule in the app, and add the date picker to your store without any coding. If you'd like a hand, Buunto's 24/7 support team helps with setup at no extra cost, on every plan.
Which Shopify plans does Buunto work with?
Buunto works on every Shopify plan, from Basic to Shopify Plus, including its checkout features: the chosen date shows in checkout's delivery options on Basic too. Buunto's own price depends on how many orders with a date you take each month, not on your Shopify plan.
Which languages does Buunto support?
Buunto shows the date picker in your customer's language, following the languages set up in your Shopify store. The Buunto app itself is in English, French and Spanish. Both are on every plan, Free included.
Dates and time slots
What delivery methods does Buunto support?
Buunto supports local delivery, store pickup (click and collect) and shipping, on every plan. Each method has its own schedule, time slots, cut-off and preparation times, holidays and blocked dates.
Can customers choose a time slot?
Yes. With Buunto, customers choose a time slot before checkout, on the product page, the cart page or the cart drawer, along with their delivery or pickup date. You set the time slots for each delivery method and day of the week. Time slots are on every Buunto plan, Free included.
Can I block holidays and add one-off dates?
Yes. Buunto lets you set a weekly schedule for each delivery method, block holidays, single days or time slots, and open one-off dates outside your usual schedule. This is on every Buunto plan, Free included.
Can I set cut-off times and preparation times?
Yes. Buunto lets you set a cut-off time (the latest time to order for a given day) and a preparation time (how much notice you need) for each delivery method and location. Customers only see the dates you can actually fulfil. Cut-off and preparation times are on every Buunto plan, Free included.
Can different products have different cut-off times or notice?
Yes. Buunto lets you give a product or a whole collection its own settings, such as its cut-off and preparation times: a cake that needs two days' notice can sit next to bread you sell for tomorrow. Settings per product or collection are on every Buunto plan, Free included.
Can I limit orders per day or per time slot?
Yes. Order limits are on Buunto's Advanced and Unlimited plans. You set the most orders each day or time slot can take, and once it's full, customers can no longer choose it, so you never take more orders than you can make or deliver.
Can I charge extra for some days or for express delivery?
Yes. Delivery surcharges are on Buunto's Advanced and Unlimited plans. You can add a surcharge for a day of the week, an express fee for a shorter delivery window, and a surcharge per item for specific products.
Can I see my upcoming orders in a calendar?
Yes. Buunto's dashboard has a calendar view of your upcoming orders, on every plan. On the Starter plan and up, Google Calendar synchronization also puts them in your Google Calendar.
Local delivery and pickup
Can I limit local delivery to my area with a postcode or ZIP checker?
Yes. Buunto's postcode / ZIP checker is on the Advanced and Unlimited plans. Customers enter their postcode or ZIP code before booking, and only those inside your delivery zone can choose a local delivery date. How the postcode checker works.
Can I set delivery zones by distance?
Yes. Delivery zones by distance are on Buunto's Advanced and Unlimited plans, as part of the postcode checker. As in Shopify, you set a radius in miles or kilometres from your location, and each zone has its own price and minimum order. Distance is measured in a straight line to the centre of the customer's postcode, not by road. How delivery zones by distance work.
Can I charge a different delivery price for each postcode area?
Yes. On Buunto's Advanced and Unlimited plans, you can give each postcode area its own local delivery price, and the customer sees the right price at checkout. It works with the postcode checker and with Buunto's checkout delivery options sync. How postcode area prices work.
Does Buunto support multiple pickup locations?
Yes. Every Buunto plan, Free included, works with the pickup locations you've set up in Shopify, up to Shopify's own location limit, and each one gets a Google Maps link. The Unlimited plan lets you add pickup locations beyond Shopify's limit. Pickup locations guide.
Your store and checkout
Does the chosen date show in Shopify checkout?
Yes. With Buunto, the date the customer picked on the product or cart page appears in checkout's delivery options, on every Shopify plan, Basic included. Buunto does this with Shopify's Delivery Customization Function, and a Checkout Validation Function checks that a valid date was chosen before the order goes through. Checkout delivery options sync guide.
Does Buunto stop orders that have no delivery date?
Yes. Buunto checks at checkout that the customer chose a valid delivery or pickup date before the order goes through, on every Shopify plan, Basic included. The check runs in Shopify checkout as a Checkout Validation Function, one of Shopify Functions. Checkout validation guide.
Where does the chosen date appear on the order?
Buunto saves the chosen date and time on the Shopify order: in the order tags and order details, in order emails, on POS receipts and in the Shopify admin. This is on every Buunto plan, Free included.
Where can the date picker go on my store?
Buunto's date picker can go on the product page, the cart page or the cart drawer, on every plan. You add it from Shopify's theme editor, and it works with Online Store 2.0 themes.
Can I change how the date picker looks?
Yes. Buunto's date picker comes as a calendar or a dropdown, follows your theme's style, and lets you choose its colours and add custom CSS. All of this is on every Buunto plan, Free included.
Is Buunto's date picker accessible?
Yes. Buunto's date picker works with screen readers and keyboard navigation and follows the European Accessibility Act (EAA). It works on phones, tablets and desktops.
Plans and billing
How much does Buunto cost?
Buunto has four plans, priced in US dollars per month: Free ($0, 10 orders with a date a month), Starter ($12.99, 100 orders with a date a month), Advanced ($19.99, 500 orders with a date a month) and Unlimited ($36.99, unlimited orders). Each plan includes everything in the plan before it, and every paid plan has a 14-day free trial. Compare the plans.
Is there a free plan?
Yes. Buunto's Free plan costs $0 and includes 10 orders with a date a month. It has cut-off and preparation times, blocked and extra dates, settings per product or collection, placement on the product or cart page, multiple languages and pickup locations up to Shopify's limit. Paid plans start at $12.99 a month.
What do the Starter, Advanced and Unlimited plans add?
Buunto's Starter plan ($12.99 a month, 100 orders with a date) adds Google Calendar synchronization. Advanced ($19.99, 500 orders) adds order limits per day or time slot, delivery surcharges and the postcode / ZIP checker, with delivery zones by distance and postcode area prices. Unlimited ($36.99, unlimited orders) adds pickup locations beyond Shopify's limit and priority support.
Is there a free trial?
Yes. Every paid Buunto plan (Starter, Advanced and Unlimited) has a 14-day free trial.
What happens if I go over my plan's orders?
Buunto gives you plenty of notice when you get close to your plan's monthly orders. If you go over, the date picker is hidden on your store until you upgrade.
How does billing work?
Buunto bills through Shopify every 30 days, in US dollars, so the charge appears on your Shopify bill rather than a separate card payment. You change plans from the Buunto app, and Shopify asks you to approve the new price.
Do development stores need to pay?
No. Buunto is free on Shopify development stores, so agencies and developers can set it up for a client before launch. Choose a plan when the store goes live.
Integrations
Does Buunto sync with Google Calendar?
Yes. Google Calendar synchronization is on Buunto's Starter plan and up. Your scheduled orders appear in your Google Calendar on their delivery or pickup date, next to your other events.
Does Buunto work with route planning apps?
Yes. Buunto integrates with EasyRoutes by Roundtrip, on every plan, so you can plan local delivery routes from the dates and time slots your customers chose. If you use another route planning app, get in touch and Buunto's team will look into it.
Does Buunto work with subscription apps?
Yes. Buunto works with Appstle Subscriptions, Seal Subscriptions and Kaching Subscriptions, on every plan. The date the customer chose on the first order sets the schedule, and each recurring order gets a valid date that respects your holidays, order limits and availability. Subscriptions guide.
Does Buunto work with Shopify POS and customer accounts?
Yes. Buunto works with Shopify POS, Shopify checkout, customer accounts and Online Store 2.0 themes. The chosen date and time are printed on POS receipts.
Can developers use Buunto on a headless or custom storefront?
Yes. Developers can add Buunto's date picker to a headless storefront or a mobile app, and control the widget from their own code, on every Buunto plan. Buunto offers a Headless API for custom storefronts and a JavaScript API for controlling the widget and listening to the customer's choices.
Support
How do I get help with Buunto?
Buunto's support team is available 24/7 on every plan, Free included, through the help widget in the app or by email at support@buunto.com. The Unlimited plan adds priority support.
Can Buunto's team help set up the date picker on my store?
Yes. Buunto's support team helps you place and style the date picker on your store at no extra cost, on every plan, including custom CSS to match your theme.
Where is Buunto's documentation?
Buunto's help centre at buunto.helpscoutdocs.com has setup guides for each feature and the developer documentation for the Headless and JavaScript APIs.
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